Terms of service


Terms of Service

 

 

Overview

 

This website is operated by Poke Pops Cards. Throughout the site, the terms “we”, “us” and “our” refer to Poke Pops Cards.


By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced here (such as our Shipping Policy and Refund Policy).


If you do not agree to these Terms, please do not use our website or services.

 

Eligibility

By using this site, you confirm that you are at least 18 years old, or have permission from a parent or legal guardian.

 

Products & Descriptions

We sell physical collectible products, including trading cards, bundles, and mystery products.

  • Product images are representative only unless explicitly stated otherwise.
  • Mystery products and bundles will contain a random selection of items as described on the product page.
  • Individual cards, designs, or characters shown may not be the exact items received unless specified.

We make every effort to ensure product descriptions are accurate, but we do not guarantee that all descriptions, pricing, or images are completely error-free.

 

Orders & Payments

All prices are listed in GBP (£) unless otherwise stated.


We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased per person, household, or order
  • Cancel orders due to pricing errors, stock issues, or suspected fraud

Payment must be received in full before orders are dispatched.

 

Shipping

Shipping terms, costs, and delivery estimates are outlined in our Shipping Policy, which forms part of these Terms.

We are not responsible for delays caused by postal services, customs processing, or events outside our control.

 

Returns & Refunds

Our Returns & Refunds policy is outlined separately and forms part of these Terms.

 

Please note:

  • Mystery products and opened trading cards are non-returnable, except where items are faulty or not as described.
  • This does not affect your statutory rights under UK consumer law.

 

Risk & Ownership

Ownership of products passes to the customer once the order has been dispatched.

Risk of loss or damage passes to the customer upon delivery.

 

Intellectual Property

All content on this site, including text, images, branding, logos, and design, is the property of Poke Pops Cards or its content suppliers and may not be copied, reproduced, or used without permission.


All third-party trademarks, characters, and brand names (including trading card brands) remain the property of their respective owners and are used for identification purposes only.

 

Prohibited Uses

You may not use this site:

  • For any unlawful purpose
  • To violate any local, national, or international laws
  • To attempt to gain unauthorised access to our systems
  • To engage in fraudulent, abusive, or harmful behaviour

We reserve the right to terminate access to the site if these terms are violated.

 

Limitation of Liability

To the fullest extent permitted by law, Poke Pops Cards shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased.

Nothing in these Terms limits your rights under UK consumer protection laws.

Changes to Terms

We reserve the right to update or change these Terms at any time. Any changes will take effect immediately once posted on this page.

It is your responsibility to review these Terms periodically.

 

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

 

 

 

Contact Information

If you have any questions about these Terms, please contact us at:

 


Email: help@pokepops.cards

Poke Pops Rewards and Store Credit

The £30 store-credit promotion

While this promotion is active, each qualifying paid online order in GBP has one independent 1 in 7 chance of winning £30 Poke Pops store credit. Seven orders are not guaranteed to include a winner.

For orders placed from 12 October 2026 at 00:00 BST, the minimum qualifying spend is £20. Qualifying spend is merchandise after discounts, less store credit used on the order, with a minimum value of zero. Shipping, taxes and gift-card products do not count. For this calculation, store credit is deducted from merchandise first.

For example, £25 of merchandise minus £5 store credit qualifies. £20 of merchandise minus £5 store credit does not. You may still use your full credit balance on a smaller order, but it will not qualify for a new prize draw.

Orders must have a customer attached. Test orders and gift-card-only orders do not qualify. Orders placed before the minimum-spend start time keep the previous conditions. Existing reward results are not redrawn.

The result is drawn once after successful payment and saved. Qualifying customers can select “Reveal my reward” on the thank-you page. Refreshing or selecting the button again does not create another entry. A winning reward is credited automatically, even if you do not select the reveal button. Orders below the qualifying spend do not display the prize-reveal button.

Using your credit

Credit is attached to the customer account associated with your order or campaign email address. Sign in using that email address, or use Shop Pay with the same account, and select store credit at checkout. No discount code is needed.

Credit has no expiry. It can cover part or all of a future order, including the whole order when the available balance is sufficient. It is denominated in GBP and is not redeemable for cash. Spending credit does not guarantee eligibility for another prize draw.

Thank-you credit campaigns

We may give fixed amounts of credit to selected customers. Each campaign email states the amount. This credit is a gift, separate from the £30 prize promotion; receiving it is not a prize win.

Cancellations and refunds

If an order is cancelled, fully refunded, or all qualifying merchandise is removed or refunded, prize credit awarded for that order may be reversed. A partial refund does not create a new draw. These reward conditions do not limit your statutory cancellation or refund rights.

Changes and contact

We may pause the promotion or change its conditions for future orders. Changes will be published before they take effect and will not retrospectively reduce a reward already earned under the applicable conditions.

For help with rewards or store credit, contact help@pokepops.cards.